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Insights 2019

EECX34 - Troubleshooting Techniques for ERP System Administrators

Session Description

COST: There is an additional $275 fee to attend this session.Click this link to register: https://epicorinsights2019.smarteventscloud.com/portal/newreg.ww.

ERP administrators must know how to collect data regarding performance issues, system outages, and unexplained (for the moment) behaviors. In this extended education course, we’ll step through some real world examples on how one can use readily available Epicor ERP provided mechanisms and 3rd party processes to gather the data needed to ultimately resolve these types of issues. Come work with our very own highly-trained Technical Support team to learn more!

OBJECTIVES: Upon successful completion of this session, you will be able to:

  • Identify tools to collect data to troubleshoot performance issues.
  • Work with the Performance Diagnostics Tool.
  • Understand the steps our Support team uses to troubleshoot issues.

AUDIENCE: This session will appeal to the following audience:

  • System Administrators

PREREQUISITES: System Administration Course, Expertise with being a production SQL DBA and IIS/Windows server administrator

APPLICABLE PRODUCTS: This course will be of benefit to customers running any Epicor 10.

PROGRAM LEVEL: Advanced

FIELD OF STUDY: Technical

CPE CREDITS: 4.0


Additional Information
Extended Education
4 Hours
Session Schedule